Yes, MicroImages does still receive some negative feedback, but not a lot. Recently, such input has been focused about specific defects in specific processes. MicroImages greatly appreciates the positive comments on the TNTmips products which are now being received. MicroImages sincerely wishes that TNTmips was perfect for everyone. None of the comments below were solicited or taken "out-of-context". All comments were received in written form, and reproduced exactly as received except for [editor] noted alterations or comments. Please note that the frequent comments below from International Representatives are from various nations and not the same Representative. Representatives and Resellers tend to be very active, as well as communicative users of TNTmips in their contract and demonstrational efforts. On the other hand, Resellers and U.S. clients almost always communicate with MicroImages via phone, and thus their comments cannot be accurately reproduced herein. Most of these comments are from experienced clients who have diligently and patiently stayed with MicroImages over the rough and early versions of TNTmips and faithfully and meticulously reported their problems and suggestions, some pretty strongly. Now these faithful clients are our best salespersons. Thank you, it is these future sales which such testimonials promote that will generate the income to improve the TNT products and TNTmips for you and everyone else. From a non-client outside the U.S. who tried the free San Francisco TNTatlas. "I just received your CD and installed it. It works great. I'll play with it and let you know how we like it." From a client in Australia. "On re-reading our [a communication] I note an inexcusable omission, I neglected to compliment your company on its remarkable achievement in developing the best Image Processing and GIS system available for less than $100,000. I have found TNTmips a pleasure to work with and am constantly amazed at the breadth of its capabilities. The technical staff at MicroImages have always been helpful and prompt in responding to my inquiries. We will promote your products with enthusiasm, confident that our efforts are in the best interests of our clients." From an International Representative. "I have loaded it [V5.00 beta]on the P66 and have imported some rasters which are about 4 Mb in size. These fit in with some other rasters as a mosaic in Display 2D. The difference in display speed for rasters with pyramiding compared to originals is amazing. How do you do that? It almost negates the need to go for a high end laptop [he has a fast 486 laptop] as the pickup in raster display speed probably accounts for the increased cost of a faster machine." From an International Representative commenting on an experienced client. "It was interesting to note that for any government work he tenders for he always specifies that he has Arc/Info to firstly get the job and then when he gets the job he does it all using TNTmips. Then he just exports to [an ARC/INFO]format." From an International Representative. "[A prospect] have ER Mapper and ARC/INFO in the office and 3 users on the system. In the field he currently uses Dimple and MapInfo. [He]says that if the publicity material reflects the usefulness of the product [TNTmips], then it will serve as a replacement for their considerably more expensive systems! Absolutely correct. He also sees a need for their field offices, which are PC based, to have similar software." From an International Representative. "We have bad news about the tender for [a prospect]. ARC/INFO beat us even though our price was lower and our specification was better. The reason was that they didn't want to take any risk since MicroImages was new to them. The wining contractor was IBM using ARC/INFO even though they told us that they will suffer a financial loss of $17,000. They did this because they expect to get the next tender in 1995/1996 budget for about 24 sets on workstations. [but will they be willing to lose $17,000 each on 24 units?]" From an International Representative. "Congratulation. The user interface is much more friendly in 5.0 and some of our clients are really happy with that especially [a name]). It is also very useful in notebooks because you can have all the TNT power in small scaleable windows when you need it." From an experienced client in Germany. "The latest Version of 4.9 of TNTmips is a great step forward." From another experienced client in Germany. "First I have to do a testimonial (? is it correct ?): TNT is running excellent, the file-exchange via ftp [Internet] has the result, that the bug-fixing is very quick." From a client in Australia experienced with both TNTmips and ARC/INFO. "[client name] is delivering a paper at the [a national meeting]next week. [client name]is going to castigate the government departments for their masochistic obsession with that obsolete 1970s technology called ARC/INFO." From a client in South Africa with a problem in V4.80. "Thank you for your advice on georeferencing. When we received 4.9, I tried it again. I am glad to say that georeferencing is a dream on 4.9." From publication of a U.S. client who has 3 TNTmips and just ordered 2 more. "The main software used by [the organization]Laboratory is the Map and Image Processing System (MIPS) developed by MicroImages of Lincoln, Nebraska. It is a powerful and easy to use analysis package which provides image processing, geographic Information System (GIS), and database capabilities." From a written request for information. "We are currently running GRASS on an HP 9000 workstation network and are quite unhappy with it. We are a small geology dept. in a liberal arts (undergrad only) school that is trying to make greater use of Remote Sensing and GIS in our program. ..." From an advanced client in Finland. "Gradually you are getting pieces of TNTmips together and functioning. Congratulations! A lot of my difficulties have been also caused by myself. I think I have also supplied to your technical support several comments on the software in a different way and for applications you might not have thought of." "OK, everything looks quite good at the moment!" From an International Representative. "I'm back in [a city]with a lot of work waiting for me. At least the weather is better than in Lincoln in winter. Anyway, besides the cold weather, that was a very good week at MicroImages and I'm very pleased with the workshop." "Finally the Silicon [Graphics] people found the problem with the display board and now TNTmips is running on 24 bits [display]! This is an Indigo2 machine and working with TNT on it is really fantastic." From a purchaser of a TNTdemo in Germany who is now a client. "Today we gave the P.O. for an U100 to [a Representative]. Indeed we had not much problems with using TNTdemo (except for some with the TCP/IP sockets under WinNT). As a consequence we decide to buy the system." ... ... ... ... "Additional we had the impression that the price/power ratio of TNTmips is outstanding and it got many features you are missing on much higher priced systems. Finally the support and service staff at MicroImages really deserves the term support, i.e. they know what to tell you and the printed materials you are providing are proving that they know what they are talking about. Well as you told we had not to use them very often, but this impression we got out of our correspondence. It's a good idea to provide excellent documentation in order to take the charge of everyday's questions away from the support people. Thus they are able to provide answers to even more difficult questions." ... ... ... ... "I'm looking forward to a good relationship and maybe we'll find the time to visit MicroImages this year or even to attend training at your place." From an International Representative. [to Technical Support] "There's hardly any bugs left now, you will have to put some in, or you will be out of a job!" [then later] Thank you for your prompt reply to my query faxes - I'd like to make clear that my reference to the lack of bugs in V5.00ß was very much a compliment - I've been using it for about 2 weeks now and am astounded by how much better it is that version 4.5, the first I used. It's now certainly a lot better than most systems, and it's fun to use! From a typically more frequent kind of inquiry. "[a prospect], who I spoke to yesterday, uses Techbase, MapInfo, ARC/INFO, and Earth Vision (3D petroleum package). They are looking for a GIS that is much more advanced than MapInfo, though not as difficult to learn as ARC/INFO. TNTmips is certainly the obvious choice." Technical References Technical References. Power Mac Software Soars. MacWorld Lab uncovers which software benefits most from the PowerPC boost. by Jim Heid. March 1995. in MacWorld 12(3)87-92. See especially table on page 89. Opening the Cold War Sky to the Public: Declassifying Satellite Reconnaissance Imagery. by Robert A. McDonald. April 1995. In Photogrammetric Engineering and Remote Sensing 61(4)385-390. The author is Professor of National Security Policy and the DCI Representative to the National War College, Fort McNair, Washington, DC. Papers referencing work using MicroImages Products. Bangs Canyon - A Valley of Boulders. by Edmond W. Holroyd III. in Creation Research Society Quarterly. Vol. 31(2), Sept. 94, pages 99 to 109. Yesterday's spies. by Ren Capes. in GIS Europe. Dec. 1994. page 14. (reprint enclosed) GIS Supports Urban Rezoning. by Charles A. Moore, Christine F. Donaldson, and Roxyanne C. Burrus. in GIS World. Feb. 1995. pages 61 to 63. (reprint enclosed) Evaluation of a Digital Camera System for Natural Resources Management. by Tom Bobbe and Jim McKean. in Earth Observation Magazine. March 1995. pages 46 to 48. This article contains a review of this sensor and a sample image and mosaic. (reprints being ordered for shipment with V5.10) Price-wise performer. by Peter Ireland. in Mapping Awareness. April 1995. pages 40 to 42. This article is a review of TNTmips. (temporary copy enclosed - color reprints have been ordered and will be shipped with V5.10) 
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