Software Support
FREE, unlimited software support by phone, FAX, or email
MicroImages' professional clients have always
received free, unlimited software support by phone, FAX, or email. MicroImages
assesses no per-call charges. You pay only your own telephone bill.
MicroImages wants to help solve your problems and get your system working for
you from the day you unpack it. Experienced professional software support
specialists provide immediate help. If a software fix is necessary it is usually available quickly.
You can always get the latest fixes and updates by downloading and installing the current weekly edition of TNTmips.
If you have a question about the
TNT products, first check out
online documentation,
free tutorials, our
TNT-FAQ. If your answer isn't there
please feel free to contact us.
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Please register your TNT product if you haven't already done so.
(FAX or mail to MicroImages,
Inc.)
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 Send us email and supporting files via our Contact Support form.
-
 Use the Contact Support form to send data.
Some errors are data specific or are not reproducible with other data. Sending us a sample of the data you are using helps us trace down your problem as quickly as possible.
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You can also send us a screen recording to show us the error, which often helps us understand the steps you are taking so we can reproduce the problem here. Download this free
screen recorder and create a movie to send us via the Contact Support form.
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Sending us screen captures showing an error message or TNT settings are very helpful and of course can be sent to us via the Contact Support form.
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You can also email us directly at support@microimages.com.
Please have this information handy:
- What platform you are using (Windows,
NT, Macintosh, Sun, etc.)?
- What you were doing at the time of the
problem?
- What happened?
- Did TNT give an error message? If so,
we need the full message. The TNT error dialog window may list several
module names and line numbers; this information helps the MicroImages
software engineer trace the error.
- Did you get a Windows Application
Error or General Protection Fault? If the window says the error was in
module "Unknown", we don't need to know what it said, but if the error
was anywhere else, that information is important.
- Did the TNT windows just close
suddenly? A problem that would cause an Application Error under Windows
usually manifests itself this way under Unix.
Can you reproduce the problem? It helps
immensely if you can list the steps you follow that always produce the
error. If we cannot reproduce a problem, we will not be able to isolate
the error conditions and fix the problem.
Can you make the error happen with any
of the "standard data" that comes with the TNT products CD? If so, which
files and objects? If you cannot reproduce the error with the TNT standard
data, we may ask you to provide us with a dataset that causes the problem
so that we can reproduce it.
support@microimages.com
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