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If you have a question about the TNT products, first check out online documentation, free tutorials, our TNT-FAQ.  If your answer isn't there please feel free to contact us.

Please have this information handy:

• What platform you are using (Windows, NT, Macintosh, Sun, etc.)?
• What you were doing at the time of the problem?
• What happened?
  • Did TNT give an error message? If so, we need the full message. The TNT error dialog window may list several module names and line numbers; this information helps the MicroImages software engineer trace the error.
  • Did you get a Windows Application Error or General Protection Fault? If the window says the error was in module "Unknown", we don't need to know what it said, but if the error was anywhere else, that information is important.
  • Did the TNT windows just close suddenly? A problem that would cause an Application Error under Windows usually manifests itself this way under Unix.
• Can you reproduce the problem? It helps immensely if you can list the steps you follow that always produce the error. If we cannot reproduce a problem, we will not be able to isolate the error conditions and fix the problem.
• Can you make the error happen with any of the "standard data" that comes with the TNT products CD? If so, which files and objects? If you cannot reproduce the error with the TNT standard data, we may ask you to provide us with a dataset that causes the problem so that we can reproduce it.