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Be sure that the subject of your message is not blank, that it's meaningful, and that it won't be mistaken for Spam.

If you are having an authorization code problem, include the phrase "Auth Code" in the subject. This will cause it to get routed faster. Also be sure to include the Machine ID that is reported in the Authorization Code dialog.

Note: Due to an increase in Spam, we no longer send out an automated reply indicating that we have received your email. Some mail gateways were starting to treat the reply as Spam and blocking all email from us. This is unfortunate because the reply included the tracking code that you could use to follow-up on your message. This means that now, if you send a second message with additional information, the support system won't have any way to tell that it's related and the follow-up message will be treated as a new problem and assigned to the next support person in the rotation.

The average turn-around time on support email is about one business day. Problems requiring more research may take longer. If you don't get some kind of answer within 3 business days, contact mix-mju@microimages.com and we'll check on the status of your report.